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Careers

Build Enterprise Identity Intelligence, Support Operations, and Secure Cloud Workflows With Us.

Markotek Cloud Solutions is accepting applications across platform operations, identity review, fraud analysis, client success, support operations, calendar operations, and cloud identity engineering.

Click any position below, complete the application, and upload your resume for Markotek review.

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Open Positions

Role areas are structured around secure operations, identity intelligence, client success, platform administration, support delivery, and enterprise cloud discipline.

Accepting ApplicationsOperations & Identity Intelligence

Case Reviewer

Reviews submitted identity intelligence cases, validates evidence completeness, records operational notes, and supports final verification workflow decisions.

Key Responsibilities

  • Review identity verification cases and submitted evidence
  • Validate completeness of documents, selfie evidence, and case metadata
  • Document review notes in an audit-ready format
  • Escalate incomplete, high-risk, or inconsistent cases
  • Support operational quality and reviewer workflow consistency
Accepting ApplicationsRisk Operations

Fraud Analyst

Assesses suspicious identity patterns, reviews risk indicators, supports escalation workflows, and helps improve operational fraud detection practices.

Key Responsibilities

  • Review identity risk signals and fraud indicators
  • Support suspicious case escalation and investigation workflows
  • Coordinate with case managers and platform administrators
  • Contribute to risk pattern documentation and quality improvement
  • Help strengthen operational fraud review practices
Accepting ApplicationsClient Operations & Success

Onboarding Manager

Coordinates customer onboarding, gathers business requirements, supports rollout planning, and helps customers adopt secure verification workflows.

Key Responsibilities

  • Coordinate onboarding schedules and client readiness activities
  • Gather business requirements and operational workflow needs
  • Support training coordination and adoption planning
  • Maintain onboarding documentation and client handoff notes
  • Collaborate with platform operations and leadership teams
Accepting ApplicationsCloud & Identity Engineering

Cloud Identity Engineer

Supports enterprise identity, access control, cloud platform integration, and secure workflow implementation as customer environments mature.

Key Responsibilities

  • Support identity and access design for enterprise customers
  • Assist with secure cloud configuration and integration patterns
  • Collaborate on platform authentication and authorization improvements
  • Document technical implementation steps and operational standards
  • Support troubleshooting across cloud and identity workflows
Accepting ApplicationsPlatform Operations

MKCS Platform Administrator

Manages MKCS administrative portal operations, user lifecycle coordination, service visibility, configuration support, and governance workflows.

Key Responsibilities

  • Manage admin portal configuration and operational settings
  • Support user lifecycle and access coordination
  • Monitor dashboards, service health, and operational indicators
  • Assist with client environment setup and onboarding readiness
  • Coordinate issue escalation, documentation, and governance activities
Accepting ApplicationsClient Operations & Success

Client Manager

Owns client onboarding, training coordination, documentation management, contract handoff support, and long-term client relationship success.

Key Responsibilities

  • Coordinate client onboarding and implementation activities
  • Manage training schedules, documentation, and adoption support
  • Support contract onboarding and client engagement workflows
  • Collect client feedback and coordinate operational improvements
  • Serve as the bridge between customers, operations, and platform teams
Accepting ApplicationsSupport Operations

Support Operations Analyst

Supports client ticketing operations, triage, escalation, SLA follow-up, knowledge updates, and customer support accountability.

Key Responsibilities

  • Monitor and triage incoming support tickets
  • Coordinate escalations and operational follow-up
  • Maintain knowledge articles and support notes
  • Support SLA tracking and resolution discipline
  • Communicate clearly with clients and internal teams
Accepting ApplicationsCalendar Operations

Calendar Operations Coordinator

Supports client scheduling workspaces, booking coordination, reminder workflows, availability setup, and calendar operations reporting.

Key Responsibilities

  • Coordinate scheduling configuration and client calendar setup
  • Support appointment, reminder, and booking workflows
  • Assist clients with calendar adoption and operational questions
  • Document scheduling processes and client preferences
  • Monitor calendar workflow quality and service outcomes

How We Work

Enterprise thinking without fake startup noise

Markotek values practical engineering, security-first design, clear communication, and real operational outcomes. Team members should be comfortable working with cloud platforms, identity workflows, sensitive business processes, and customers who expect trustworthy execution.

Talent Focus

People we look for

Hiring focuses on platform operations, client onboarding, case review, fraud analysis, support operations, calendar operations, cloud identity, documentation, training, and secure workflow support for US-based customers.